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User Friendly
Updated July 03, 2017

User Friendly

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Sky

Modules Used

  • Phone

Overall Satisfaction with ShoreTel

We use shoreTel for sourcing, sales, meetings and remotely. It is being used by the entire organization. It fast and convenient, I can make phone calls using the computer instead of using the actual phone. Sometimes we do have issues like if the internet is down then we would be able to place or make phone calls but other than that one issue ShoreTel is great.
  • When the system is down, it quickly gets back up and running.
  • Works well with our database we use
  • It is user friendly
  • Sometimes it slow - maybe it should keep updating itself
  • Maybe more texting features
  • Clearer calls
  • Faster customer service
  • We are able to open someones file and click call instead of pushing buttons on a phone
  • Good call tracking system
Its faster and more convenient. Shore Tel is also more user friendly Our company finds Shore Tel a great tool to use when we have remote meetings or need to set up meeting to be heard in Dallas coming for the Hollywood Florida office. Its also easy to set up when working from home.
I like how when I am working on my computer with my head set on and i receive a call, I don't have to like at the phone caller ID to see who is calling me. It pops up on my screen, I am able to answer it with at click of the mouse or transfer the call with a click as well. Also send a text, however the text feature could use a higher character limit 135 is not enough some times.

Using ShoreTel

Most likely to renew because of its user friendly tool, our company moves at a fast pace so to have a tool where you really do not need any training it is easy as 1 2 3 that keeps us saving time and money, also its very consistent occasionally we experience the system being down, but it returns up in running in no time.

Using ShoreTel