ShoreTel: It's not Cisco, but it's not bad either.
Updated July 07, 2017
ShoreTel: It's not Cisco, but it's not bad either.
Score 6 out of 10
Vetted Review
Verified User
Software Version
Shoretel Director Build 18.61.4300
Modules Used
- Shoretel Director
- Shoretel Communicator
- ShoreWare Agent Manager
- ShoreWare Contact Center Reports
- ShoreWare GCCS Administrator
Overall Satisfaction with ShoreTel
ShoreTel VOIP and the applications are easy to use and cost effective. We use the service across multiple sites and in a few call centers and have very few problems.
- Shoretel is cost effective. I am a Cisco fan. I love Cisco VOIP and their products, however, working for a non-profit, we didn't have the budget to deploy a full Cisco VOIP system.
- Call Clarity. The call clarity with ShoreTel is nice. Like all VOIP systems, it does require some adjustments with the settings, but once you are done, it sounds great.
- Their phones feel cheap. They feel like they were made with cheap plastic, and we have probably replaced almost 40% of their phones because they quit working or had issues. Their warranty covered the replacements of these phones.
- Moving off of analog lines and going to digital lines has saved us money. We got rid of extra extensions that we were paying for and if we need more extensions it is just a few clicks away.
- Cisco Unified Communications Manager,Cisco VOIP
Cisco is a superior product but it is much more expensive. ShoreTel is cost effective and it works well.