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Easy Signatures = So Many Winners!
October 09, 2020

Easy Signatures = So Many Winners!

Olivia Capizzi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SignNow

We use SignNow to collect consent documents for surgical patients. It creates a HIPAA compliant way to be paperless in this day and age. We switched from printing paper consents to this method about 1 year ago and will never go back. It enables us to upload their consent forms directly into their medical chart and it allows them to receive a signed copy as well that can be viewed on their phone, tablet, or computer.
  • Compliance
  • Reminders
  • Transparency
  • Long setup
  • Not flexible functionality
  • Hard to share with multiple team members.
  • Paperless
  • Improve patient experience
  • COVID safety, contact-less
The most cost-effective platform for our size and needs. Some had barriers such as needing to download an application or not a household name, and thus, needed some more "pointing out" and following up with. SignNow also has a great, Incognito Alerts setting where you can remind patients to sign things if they have not yet.
I only used SignNow support when setting up. I uploaded a bunch of documents in the wrong place and needed assistance in moving them. Unfortunately they were not able to move the documents and I needed to upload into a different place. This is where I feel the system itself could benefit from some flexibility for their customers.
If anyone has ever used an online signature platform, they will understand how to use this from the customer-facing area. In terms of setup and execution, it is a lengthy process but once done a few times is easy to execute. I also think that our documents are a little bit more lengthy, and thus, require some additional time just in the volume of pages.

Do you think airSlate SignNow delivers good value for the price?

Yes

Are you happy with airSlate SignNow's feature set?

Yes

Did airSlate SignNow live up to sales and marketing promises?

Yes

Did implementation of airSlate SignNow go as expected?

Yes

Would you buy airSlate SignNow again?

Yes

SignNow is well suited for a cosmetic surgery practice with a small number of doctors, as it is easily managed by an individual. It would be less appropriate in a hospital, or doctor's office that has multiple physicians as things can become lost in the fold so to speak. It is great for a healthcare practice where patients have time to read through their forms AT HOME. This is likely a nuance that not many practices experience but if so, this is a great way to reduce clutter and paperwork and simplify the experience for patients.