Unscrupulous billing tactics - Stay Away!
Updated March 26, 2022

Unscrupulous billing tactics - Stay Away!

Mike Bellott | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Signpost

Signpost campaigns allow your company to solicit contacts for feedback and reviews. The exceedingly aggressive Signposts sales associates make it sound very easy, but in reality, it requires a lot of effort and supervision. The real issue occurs when you decide to cancel their services. There is no cancel button, you can’t even simply send an email. Instead, you must endure another pushy salesperson for their “offboarding process.” Further, since Signpost requires that you sign a contract, and pay in advance, there is no way to get your money back for the remaining months of your contract. This is a very shady company that practices unscrupulous billing tactics. It is probably best to avoid them. I really wish that I had found some of these terrible reviews before they took $2,000 from me. Just stay away!
  • They do a good job selling their product.
  • They make it very difficult to cancel the service.
  • They are great at taking your money!
  • Provide user a way to cancel their service.
  • Get rid of the very aggressive sales staff.
  • Refund money for unused moths. Do not be so shady!
  • I received minimal feedback from my clients.

Do you think Signpost delivers good value for the price?

No

Are you happy with Signpost's feature set?

No

Did Signpost live up to sales and marketing promises?

No

Did implementation of Signpost go as expected?

No

Would you buy Signpost again?

No

I would NEVER recommend Signposts! Signpost's fee is very expensive for a small company like ours, so I had to cancel the service - or at least TRY to. I contacted them the day after they billed our card for another $2,000, and I was told that we were automatically on the hook for another year, with no exceptions and no recourse. Very greedy and desperate; this doesn't seem like the way to keep happy clients.