SM review
Updated February 12, 2016

SM review

Ross Hartnett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Simply Measured

Currently Simply Measured is central to reporting our performance on our client social channels especially for platforms that don't have the availability to export data (Instagram and Google+). It is used for hashtag tracking for certain brand campaigns. Customer service analysis has been extremely useful for determining sentiment and monitoring real time crisis situations. The fan page report is used to help with strategic planning.

Also I love their blog, it is awesome and so insightful. I meed to start listening to podcasts.
  • Customer service analysis has been extremely useful for determining sentiment and adding context to real time crisis situations.
  • Convenience of pulling data for all social channels at one time is extremely effective in making decisions in real time and to compare against other channel performance. The cross channel export minimizes a great deal of time for exporting data. Nearly all social channel data is available.
  • Reports are extremely user friendly, visual and easy to export. Also the ability to see the raw data and to have it for historical reference is great.
  • Key insights generated in the dashboard page help add fast context for performance.
  • Unable to access historical data for some channels depending on when they are tracked.
  • No Vine reporting.
  • We are able to create benchmarks for diagnostic metrics and track against performance.
  • Linking click data to traffic has helped us determine how we allocate media spend to get the best traffic to site.
  • Employee efficiency in that it saves so much time, especially when pulling cross platform performance.
Convenience is massive and provides a lot more data that we use than some of the other platforms in one place and also it fits in easily with our statistical programming.
Simply Measured is well suited to all scenarios for reporting, generating quick insights and ability to share with internal teams not privy to analytics so they can understand performance. Convenience is the best part that makes it fit in all scenarios.

Simply Measured Support

Extremely fast response and they go above and beyond without asking. The support team has provided me data beyond our limit before and it was not an issue and not an extra cost, really good business support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Brand tracking on Simply Measured Twitter was not being tracked in Twitter Audience Analysis. The rep added it straight away and gave me permission to pull an export over our Professional Plan (100K) and for an Enterprise plan (500K) which allowed the team to do an in depth audience analysis.