SiSense - a most sensible choice
December 15, 2014
SiSense - a most sensible choice
Score 9 out of 10
Vetted Review
Verified User
Software Version
Basic
Overall Satisfaction with Sisense
Sisense is used in our organisation to perform the following tasks:
- Bring together data from multiple data sources (mysql databases, google spreadsheets, google analytics, web analytics tools) to form a single source of truth.
- Dashboarding - various sales/metric dashboards are displayed around the office on large plasma screens. Individual users also have access to the dashboards.
- Adhoc reporting - we also use Sisense to perform adhoc reporting and do data extractions across different sources
The product is used across multiple departments from the CEO's office, through to marketing and accounting.
The product has a long way to establish a single source of truth for our sales data, but to also allow for the quick and timely extraction and presentation of data in dashboards which was previously done in a very laborious way.
- Bring together data from multiple data sources (mysql databases, google spreadsheets, google analytics, web analytics tools) to form a single source of truth.
- Dashboarding - various sales/metric dashboards are displayed around the office on large plasma screens. Individual users also have access to the dashboards.
- Adhoc reporting - we also use Sisense to perform adhoc reporting and do data extractions across different sources
The product is used across multiple departments from the CEO's office, through to marketing and accounting.
The product has a long way to establish a single source of truth for our sales data, but to also allow for the quick and timely extraction and presentation of data in dashboards which was previously done in a very laborious way.
- Easy to generate dashboards
- Easy to link up your different data sources (drag and drop)
- Pleasing UI
- Professional and responsive customer support
- Smooth integration (hosted solution was seamless)
- Cost effective
- Would like to see conditional alert feature - ie if a value
- Manual builds of the Elasticube (back end) can sometimes take a long time, for unknown reasons
- Better mobile integration/UX
- Can't print to PDF (yet)
- Qlik,GoodData,Jaspersoft,Adobe Analytics,Birst
In all honesty price was a driving factor in our selection. This pretty much ruled out GoodData, Jaspersoft, Adobe and Birst. Qlik and SiSense then became shortlisted. Both seemed like excellent and appropriate products for what we needed.
SiSense had a slicker more usable UI and offered a Google Analytics integration as standard, while Qlik required a 3rd party product which we had to pay for. We were also after a hosted solution that reduced the burden on our IT department. SiSense offered a very competitive solution for us which turned out to be completely seamless. Both Qlik and SiSense were professional to deal with to be completely fair.
Evaluating Sisense and Competitors
Yes - We replaced a custom reporting system that was written in PHP. Obviously this required programmatic resources and use of a tool such as Sisense was an efficiency gain.
- Price
- Product Features
- Product Usability
Price but also the fact that they had a trial version of the product that we were able to use. We ended up generating value just from the Trial!
Sisense Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
No - We didn't think it necessary to pay for premium support, as the dashboards, while important are not necessarily mission critical.