Good and (hopefully) Heading Toward Great
December 09, 2022

Good and (hopefully) Heading Toward Great

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar Customer Education Software

We use Skilljar Customer Education Software for our external customer education program primarily, but our internal employees use it as well, especially during their ramp up phase to utilize the self-paced courses we have on offer. Customer Champions are paramount to the success and growth of a company, and we prioritize having a top tier enablement and education platform to create those customer champions.
  • Course Management
  • Live Event Management
  • Analytics
  • Navigation
  • Web Customization
  • Lesson Customization
I think it's great overall; so many things are easy to use. However, there is room for improvement. Navigating can be confusing at times - especially when it comes to domains, theming, live event courses and where certain settings live and what you can and can't do from each page.
The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.
  • Faster product adoption
  • Higher retention
  • Higher upsell

Do you think Skilljar’s Customer Education LMS Platform delivers good value for the price?

Yes

Are you happy with Skilljar’s Customer Education LMS Platform's feature set?

Yes

Did Skilljar’s Customer Education LMS Platform live up to sales and marketing promises?

Yes

Did implementation of Skilljar’s Customer Education LMS Platform go as expected?

Yes

Would you buy Skilljar’s Customer Education LMS Platform again?

Yes

Skilljar Customer Education Software is an excellent customer education platform for small companies all the way up to enterprise level based on my experience. It's easy to get up to speed quickly with a basic platform, and it has opens for those who are skilled to really customize (hopefully this opens up even more in the future for those are skilled in web design). We primarily use it for external learning, but do know that many people also use it for internal enablement.