Item: Skype
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

It's used for video, audio discussions and file sharing. Because of COVID-19 it has become part of our life and our day-to-day communication has become so seamless. We are using its free version and not facing any challenges. I am sure because of its user friendly UI anybody could use it easily. I am a developer so, my discussions are mostly with other developers over Skype but all other teams like management, testing and all senior level employees use Skype for communication.

Pros and Cons

First of all its user friendly and convenient interface. Anybody without much training can use it.
Easily installable on any operating system [without] installing any dependencies.
It's inexpensive. Although its free version fulfills almost all requirements. if you want to purchase its paid version for international calls it is still very much cost effective.

Skype could add a translation feature in its software. If a user sends text to another user in a different language Skype could translate it for that user.
Skype could add a status feature like WhatsApp so that users can describe their feelings.
Skype lite app size is still big; Skype should reduce its size.

Return on Investment

Because of the pandemic we all are working from home, our daily meetings are now through Skype.
We can connect to anybody anytime without any dependencies.
One negative point is that anybody can send messages or even call you at any time.

Alternatives Considered

Flock

Before this pandemic when we worked from office we were using Flock as our communication tool. At that time we all were in the same building so we did not use Flock [much]. But after pandemic we all are at our homes, so we need some communication medium and Skype was our first choice because its awesome user interface and notification method.

Support Rating

Skype is a great software to use and it is fulfilling all the requirements we can expect from a communication medium, so that is why I am giving it full marks. If I found anything cumbersome in this software I would definitely share it but there is nothing which I can complain about.

Key Insights

Do you think Skype delivers good value for the price?

Yes

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype go as expected?

I wasn't involved with the implementation phase

Would you buy Skype again?

Yes

Other Software Used

Flock

Likelihood to Recommend

This software can be used in any kind of organization. Because it provides almost all features like audio, video conferring and file sharing with different applications like Skype lite and Skype for business. I recommend to all to use Skype for remote discussions and file sharing. It's less expensive than other software which are available in market. I do not have anything negative to say because Skype fulfilling all my requirements.

Seamless user interface.

Overall Satisfaction with Skype