Skype works Fine, but most people choose Zoom.
July 26, 2021

Skype works Fine, but most people choose Zoom.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype

Skype is the defacto choice for instant messaging communication among staff members. The University where I work is a "Microsoft Campus" so everyone has Skype installed by default, and we use our university email address as skype IDs. It can help address the problem of a quick question that needs a quick answer, or it helps remote colleagues collaborate in certain situations.
  • Instant Messaging with a constrained user base
  • Voice calls
  • Video Calls
  • Linux support
  • Chromebook support
  • Phone system integration
  • I can't judge ROI, since I don't know the cost of using Microsoft tools campus-wide.
Skype works better than Google Hangouts simply because everyone in the organization has a skype address that comes from being an employee here. Not everyone has a google account, so it's hard to meet or use Google tools.
The university has also worked with Zoom so that we can use that platform without a separate log-in, so Skype and Zoom should work about the same. Nevertheless, more people here choose Zoom meetings by default.

Do you think Skype delivers good value for the price?

Not sure

Are you happy with Skype's feature set?

Yes

Did Skype live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skype go as expected?

I wasn't involved with the implementation phase

Would you buy Skype again?

Yes

Zoom, Microsoft Office 2016 (discontinued), Dropbox, Google Drive, OneDrive
Skype is fine if you need to set up a meeting with specific colleagues. It's well-integrated into Outlook, and most people will have it installed on their work computers. Problems arise if someone wants to call in from a non-windows or non-osx device. I haven't had much luck with Linux or Chomeos, for example.

Skype Feature Ratings

High quality audio
8
High quality video
8
Low bandwidth requirements
Not Rated
Mobile support
Not Rated
Desktop sharing
8
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
Not Rated
Live chat
9
Audience polling
Not Rated
Q&A
Not Rated
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10