Skype for Business is Behind the Pack
Updated September 27, 2020
Skype for Business is Behind the Pack

Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Skype for Business (formerly Lync)
Skype for Business is used as our internal instant messaging, meeting hosting, screensharing, conferencing, and room reservation tool. It is used across a global organization of 10,000+ employees in different business units. It's addressing the business problem of pulling together employees from different teams, instant communication, and screen sharing for people to understand what others are seeing.
Pros
- Notifications - It is clear when you have a message on Skype.
- Org Charts - It's easy to view a person's organization in the company directly in Skype.
- Contact Information - It's an easy way to find someone's email, phone number, etc.
Cons
- Slow Screen Sharing in Meetings - There is often a lag on what the presenter is showing and what is showing up on the conference room screen or the screens of the remote audience.
- Outdated Experience - Compared to other conferencing tools like GoToWebinar, Zoom, BlueJeans, etc., Skype is behind. There is not much you can do on a conference other than screen share. It's hard to control the audience, and there always seems to be an issue.
- External Users - Skype is very difficult to use with external users. We almost always have to use another tool when we want to screen share with outside parties.
- Negative - Employees spend too much time dealing with lagging screen sharing in conference rooms and with remote users.
- Positive - Employees are able to get answers to quick questions that impact the business.
Skype for Business was selected because it was a legacy tool in our organization. It will be replaced with Microsoft Teams in the next year or so. This is a welcomed change. Teams is much more current, engaging, and offers more capabilities and intonations with other O365 tools. I'm not sure how Teams stacks up for large conferences, but it has got to be better than Skype. I think GoToMeeting provides an awesome user experience for large conferences with multiple audience types and panelists. I think Slack provides a Teams like experience as well, but has less integration with other O365 apps.
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