Skype for Business is Behind the Pack
Updated September 27, 2020

Skype for Business is Behind the Pack

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skype for Business (formerly Lync)

Skype for Business is used as our internal instant messaging, meeting hosting, screensharing, conferencing, and room reservation tool. It is used across a global organization of 10,000+ employees in different business units. It's addressing the business problem of pulling together employees from different teams, instant communication, and screen sharing for people to understand what others are seeing.
  • Notifications - It is clear when you have a message on Skype.
  • Org Charts - It's easy to view a person's organization in the company directly in Skype.
  • Contact Information - It's an easy way to find someone's email, phone number, etc.
  • Slow Screen Sharing in Meetings - There is often a lag on what the presenter is showing and what is showing up on the conference room screen or the screens of the remote audience.
  • Outdated Experience - Compared to other conferencing tools like GoToWebinar, Zoom, BlueJeans, etc., Skype is behind. There is not much you can do on a conference other than screen share. It's hard to control the audience, and there always seems to be an issue.
  • External Users - Skype is very difficult to use with external users. We almost always have to use another tool when we want to screen share with outside parties.
  • Negative - Employees spend too much time dealing with lagging screen sharing in conference rooms and with remote users.
  • Positive - Employees are able to get answers to quick questions that impact the business.
The basics of Skype are easy to use (i.e. sending an IM, adding a Skype meeting to a meeting, presenting your desktop). However, Skype is just too far behind competitors in terms of functionality. It is very basic, and doesn't offer the same functionality as other tools like multiple audience types, organizers vs. presenters, Q&A, Polling, etc.
Support for Skype is handled internally, but I have not heard of complaints from external support needed from our global information technology team.
Skype for Business was selected because it was a legacy tool in our organization. It will be replaced with Microsoft Teams in the next year or so. This is a welcomed change. Teams is much more current, engaging, and offers more capabilities and intonations with other O365 tools. I'm not sure how Teams stacks up for large conferences, but it has got to be better than Skype. I think GoToMeeting provides an awesome user experience for large conferences with multiple audience types and panelists. I think Slack provides a Teams like experience as well, but has less integration with other O365 apps.
Skype could be well suited for a small business that needs basic chat and light screensharing capabilities. In my opinion, it is not appropriate for a large enterprise like the organization I am part of. With the screensharing lags in meetings it decreases productivity due to constant interruptions. It's always better to call in with Skype vs. using your computer for audio, but I think times are changing and computer audio will be more and more prevalent. Other competitors do this so well and Skype is behind the pack.

Skype for Business, now part of Microsoft Teams Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Not Rated
Calendar integration
Meeting initiation
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Live chat
Audience polling
Not Rated
Not Rated
User authentication
Participant roles & permissions
Confidential attendee list