Big toolbox, but not the best
September 16, 2019
Big toolbox, but not the best
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Skype for Business (formerly Lync)
Skype for Business is used both internal to the department and across the company as a whole as a way to bridge the communication gap between email and phone call. When something brief needs to be communicated, but doesn't warrant a phone call, or needs to be in writing, we use Skype. It works well for quick, easy communications, but needs some improvement in the recall capability.
- Quick, concise communication.
- Availability indicators.
- "Favorites".
- Integration with Outlook contacts.
- Archiving messages instead of a continuous text message style - I want to get the previous messages easier.
- "Time out" and archiving is unnecessary.
- It hasn't had a major impact.
- Slack, GoToMeeting and Zoom
I wouldn't have selected Skype. I feel GoToMeeting had license issues for the company we used it in and billing issues. Zoom was effective most of the time but didn't have easy interpersonal communication. Slack has instant messaging, but not video chat. In theory, Skype has all of this, but in practice, I'd rather use more specialized individual products.
Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?
Not sure
Are you happy with Skype for Business, now part of Microsoft Teams's feature set?
Yes
Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Skype for Business, now part of Microsoft Teams go as expected?
I wasn't involved with the implementation phase
Would you buy Skype for Business, now part of Microsoft Teams again?
Yes