Item: Skype for Business, now part of Microsoft Teams
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Skype for Business (formerly Lync) is our internal messaging system. We use this to message between departments as well as between locations across the country. It's easy to use and implement throughout our company. It gives us real-time communication, especially if you are on a call or in a meeting. I would highly recommend it.

Pros and Cons

Communication
Communication

Have had issues with using the calling feature vs. just the messaging.

Return on Investment

Solid ROI in that is saves time and time is money.

Alternatives Considered

Microsoft Teams

Skype for Business (formerly Lync) is a much easier platform over Microsoft Teams to accomplish direct interoffice messaging at a reasonable cost.

Support Rating

Reliable product with minimal issues. Haven't had to contact support for questions on this product. Minor glitches can be resolved with a quick google search, and there are constant updates that Microsoft pushes out to the software to keep security updated.

Key Insights

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?

Yes

Are you happy with Skype for Business, now part of Microsoft Teams's feature set?

Yes

Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

Yes

Would you buy Skype for Business, now part of Microsoft Teams again?

Yes

Likelihood to Recommend

Linking Skype for Business (formerly Lync) through add-ins to Outlook allows us to see when others are away or out of the office. So not only can we communicate with all across departments and locations, but we can know who isn't available as well, which is a big plus in my book.

The best for interoffice messaging

Overall Satisfaction with Skype for Business (formerly Lync)