Item: Skype for Business, now part of Microsoft Teams
Rating: 10
Author: Jatel Desai

Use Cases and Deployment Scope

Skype for Business is being used by my department. It is an excellent way for employees and management to keep in contact with each other. Management can monitor employee's active status through Skype. It's also a great tool for teams to communicate with one another. It is quicker and easier then sending e-mails for when casual information is needed.

Pros and Cons

It monitors the status of employees. It is smart enough to tell when a user is "projecting" their screen.
Skype gives users the ability to organize contacts in groups and limit who employees can contact.
Skype chat, audio, and video is great for working from home. It's come in useful during the shelter in place order in communicating with the team.

Skype for Business is used with Microsoft Outlook a lot. The compatibility between the two can be enhanced.
It has room for improvement with regards to the image and audio quality of videos.
More customizable features would really enhance user's experience.

Return on Investment

Skype for business has left a positive ROI as it works great for employees to communicate.
It's a great tool for management to monitor the status of their employees.
Desktop sharing makes virtual meetings quicker and more useful.

Alternatives Considered

AliveChat

Skype for Business is a much better tool for anyone using Microsoft products. Using OneDrive, Outlook, and Skype, there is a lot of compatibility that you won't get from other software. It is efficient and easy to learn to use. Troubleshooting minor bugs on Skype for Business can also be done with ease.

Support Rating

There are only ever minor bugs on Microsoft's Skype for Business. This makes it easy to troubleshoot for users and IT departments. Uninstalling and reinstalling the app provides a solution to most problems resulting from the application. The simplicity and ease of the tool makes it less probable for need of support.

Key Insights

Do you think Skype for Business, now part of Microsoft Teams delivers good value for the price?

Yes

Are you happy with Skype for Business, now part of Microsoft Teams's feature set?

Yes

Did Skype for Business, now part of Microsoft Teams live up to sales and marketing promises?

Yes

Did implementation of Skype for Business, now part of Microsoft Teams go as expected?

Yes

Would you buy Skype for Business, now part of Microsoft Teams again?

Yes

Other Software Used

Postman, SAS Visual Analytics

Likelihood to Recommend

I highly recommend Skype for Business to all my colleagues. The software has minimal bugs and is very simple to learn to use. It's a flexible tool and a necessity for any team to keep in contact. As part of the Microsoft product family, Skype for Business works well with Microsoft Outlook and other Microsoft products.

Skype for Business is PERFECT!

Overall Satisfaction with Skype for Business (formerly Lync)