Great for inter-office communication!
Updated April 01, 2019

Great for inter-office communication!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

We use Slack to communicate with each other inside the office as an alternative to email. We also still use email, but typically for more formal requests, or if documents need to be attached. Slack is a great communication tool because anyone can create a topic-specific 'channel' and make it either an open or closed channel. This makes it very easy to find specific conversations, or have a quick, informal chat with someone in the office.

Pros

  • The user-interface is very friendly and well laid out. Its intuitive to learn how to switch between channels, find new channels, and direct message individuals.
  • There are a lot of fun GIFs, emojis, and other 'reactions' that can be used.

Cons

  • Sometimes it can be hard to search for a specific piece of information across all the channels you're a member of. For example, if there was a particularly useful link that one person shared but you don't remember which channel it was in, it can be a little difficult to find.
  • It has definitely streamlined communication, and made sure that issues can be addressed by the correct individuals.
  • I do not use this feature myself, but other people within my company have set up 'slack bots' (similar to AI fueled chatbots) to automate various tasks which used to be performed manually. One example is gathering a data report from an external data source and presenting that report in the slack channel for individuals to access.
Slack is very well suited to informal, quick, and friendly online office interactions. It is a way to have concise (or longer) conversations without the formality of emailing. It is also much faster to quickly send a message in Slack to someone than take the time to email them. I've found that Slack is less well suited when reaching out to someone in a more formal capacity, or when large documents, power points, etc need to be shared.

Slack Feature Ratings

Project Management
5.7
Mobile Access
7
Search
4
Visual planning tools
6
Communication
9.3
Chat
10
Notifications
9
Discussions
9
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
File Sharing & Management
7.8
Versioning
Not Rated
Video files
8
Audio files
10
Document collaboration
5
Access control
9
Advanced security features
Not Rated
Integrates with Google Drive
7
Device sync
Not Rated

Slack Implementation

  • Third-party professional services
  • Don't know

Slack Support

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