(Probably) The best chat tool for tech companies
Raúl Galera Domínguez | TrustRadius Reviewer
September 17, 2019

(Probably) The best chat tool for tech companies

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Slack

Our entire company is on Slack, which is great since we have employees located in different countries. I particularly like the sense of transparency it gives to our organization: We have a lot of different channels for business areas (marketing, engineering, etc) but they're all open for other employees to join and see what's being discussed.
  • Categorize discussions by channels.
  • Fast, powerful mobile app.
  • Almost all-in-one communication tool (chat and audio/video).
  • Integrations with Google Drive, Trello, etc.
  • Ability to share my screen on the web version.
  • For big organizations, (probably +150-200 employees) it might add too much noise if not managed correctly.
  • Project management: It helps managers get in-sync with individual employees.
  • Makes onboarding easier for new employees since they get to see what every team is working on.
  • Team announcements are easier to do and react to.
Atlassian actually ended up shutting down HipChat and partnering with Slack, but these are areas in which I think Slack outperformed HipChat:
  • Better UX
  • Ability to edit messages once they've been sent
  • More functionalities and integrations with different tools
  • Ability to share channels with other organizations
  • Better mobile app
  • Dark mode
We haven't really had any issues with Slack -- so that's part of their support: Having a product that works perfectly out of the box and doesn't need additional setup/support.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Scenarios where Slack is well suited:
  • Distributed teams and/or companies with multiple offices.
  • Startups: Helps new employees get a quick view of the "bigger picture" -- everything that's happening inside the organization.
  • Teams that need real-time communication to run their operations (eg. customer support, engineering).

Scenarios where Slack is less appropriate:
  • Large organizations with several hundred employees if not managed correctly -- it can add too much noise/distractions.

Slack Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
9
Mobile Access
10
Search
10
Visual planning tools
8
Chat
10
Notifications
10
Discussions
9
Surveys
9
Internal knowledgebase
6
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
9
Audio files
9
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
10
Integrates with Google Drive
10
Device sync
10