Overall Satisfaction with Slack
Slack is very important for communication in our team. It helps us stay on track on most important conversations that happen in our group. We use it to share information and the most important updates in our field of work, also to synchronize activities and tasks. In summary, it is a very useful tool that we use everyday.
- Very intuitive and easy to use.
- Nice user interface with a simple and clean design.
- Possibility of integration with other apps.
- It is not possible to add people to a Direct Message conversation a posteriori.
- The desktop app could be made more efficient.
- It is not possible to merge different channels into a single one, could be a useful feature.
- Very useful and powerful collaboration tool helps for effective team communication.
- Allows questions to be answered quickly rather than hitting a bottleneck.
- It allows organizations to thrive in a remote world, saving time and costs.
Slack is much more useful because the information and conversations can be much better organized, splitting the several topics or tasks across different channels. Slack is also much more powerful because it allows third party tools to be seamlessly integrated in the app. In summary, Slack is much more appropriate to team collaboration.
The overall support is very satisfactory since one can easily understand the way Slack works, by following tutorials and tips provided in the website and app. I have never really used the official support from the Slack team, but the way the product is designed simplifies things a lot, so support is not really necessary.
Do you think Slack delivers good value for the price?
Are you happy with Slack's feature set?
Did Slack live up to sales and marketing promises?
Did implementation of Slack go as expected?
Would you buy Slack again?
Slack is well suited for communication within an organization and it is ideal for not very large groups. It is not so suitable for reaching out someone in a more formal way or when large files need to be shared. For larger organizations with a more formal hierarchy, this tool might not be very useful to be utilized across the several layers of the hierarchy.