Slack! All amazing items in a single package.
Harshit Bhattaram | TrustRadius Reviewer
December 31, 2019

Slack! All amazing items in a single package.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Slack

At our current workplace, we are connected to two teams via Slack. One is our own and the other is of a Fortune 50 company which also uses Slack. So Slack as a whole is used by the entire company and also customers/clients we interact with on a day-to-day basis. The primary business need being staying connected with colleagues and also collaborating on work is what makes Slack great software to use on a daily basis.
  • Multiple channels/groups for a specific purpose.
  • Excellent functionality for code snippets.
  • When pasting a large code snippet it hangs and has to be force closed.
  • Video calls can be improved by giving more functionality like pass control and so on.
  • Positive impact as it has helped in getting things done on time.
  • Also reduces the need for other apps.
Like the apps mentioned above, Slack takes a big chunk of the features from all of them and gives all of them to a customer in a full package without the need to use another app to meet the same requirement. Slack in a way has reduced dependency on the apps mentioned above and made our workplace more productive and our computers with less redundant software.
We've been as an organisation thoroughly impressed at the way Slack has helped us become more productive and made a positive impact in the way we get things done. The support team has also helped us in solving any issues we faced during installation and also an upgrade to meet more requirements as we grow and become a bigger organisation.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

The ability to collaborate between multiple teams including customers and clients is a superb pro feature when dealing with Slack and it's a scenario where we find Slack to be useful.
However when it comes handling a video call where multiple people speak and they are sharing the video and also want to share the screen or maybe request access to control the desktop, Slack needs improvement and it's less apt.

Slack Feature Ratings

Task Management
8
Gantt Charts
9
Scheduling
9
Workflow Automation
8
Mobile Access
10
Search
9
Visual planning tools
7
Chat
10
Notifications
10
Discussions
10
Surveys
9
Internal knowledgebase
9
Integrates with GoToMeeting
9
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
Versioning
9
Video files
9
Audio files
9
Document collaboration
9
Access control
10
Advanced security features
10
Integrates with Google Drive
10
Device sync
10

Using Slack

All employees of the organisation use Slack, business functions from HR, Marketing and Engineering are all active users of Slack and all members of the respective groups stay in contact with their team members to collaborate and also get things done within all project deadlines. The teams have daily stand up meetings to discuss progress so far and so plan ahead for the future. A full-on collaboration tool.
We don't have any employees for on-prem Slack support as the application is pretty intuitive to play around and use with ease. We have never faced a scenario wherein we were unable to use the application, it's fairly stable and useful.
  • Collaboration.
  • Meetings.
  • Function-based groups.
  • Security to make sure messages and discussions are locked.
  • To use more for calling.
  • If possible, live coding interpreters.
We've been thoroughly impressed and hence will renew the application for sure as it's meeting and at times exceeding our exceptions in getting things done. A surely shot application that is recommended for a startup, a small company and also very large enterprise and also for multiple open source projects.

Given the points stated, it's a renew for us.

Evaluating Slack and Competitors

Yes - Slack has replaced one freeware and also a paid application respectively, we used Skype for chat and Cisco Webex for meeting and since Slack has both of them in one, we've decided that it's the application that can handle things and it hasn't disappointed when it comes to solving our use case. We couldn't be happier with Slack.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Analyst Reports
The product features,
1. Multiple teams.
2. Thread for a specific chat item.
3. Multiple user video calling.
4. Apps integration.

These are just a few things that come to top of my mind, however there are more features which make Slack a standout app for an organisation and is a must-use to be productive.
I wouldn't change the evaluation as I'm totally satisfied with the product.