Item: Slack
Rating: 9
Author: Mark Selinger

Use Cases and Deployment Scope

We use Slack across the organization to communicate and collaborate in a timely manner. Slack has helped us to develop focused channels that only those that need to be aware of can be. It has also allowed us to create more "fun" channels such as "puppies" that has been a nice side benefit during this work from home environment.

Pros and Cons

Focused channels.
Company wide communications.
Ability to provide supporting information from other sites, sources.

Personally don't see any gaps for what we use it for.

Return on Investment

A complimentary communication solution with email and phone.
Easy to see when people are online and available.

Usability

It does what it's supposed to. Occasionally an issue/challenge with the phone/video service but more likely a sign of the times as can happen with Zoom and other similar apps as well.

Support Rating

Haven't used myself.

Key Insights

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Likelihood to Recommend

Does what it's meant to do - easy way to quickly get in touch with other colleagues either written or voice.

A very nice internal communication solution

Overall Satisfaction with Slack