Handling communication with colleagues in a better way
June 30, 2022

Handling communication with colleagues in a better way

Sanjit Prasad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

In my organisation, Slack is widely used for handling communication throughout all the departments. I can say Slack is the primary app people uses to initiate any conversation on the go.
We have created Slack channels for each team separately and added the respective peoples to it.
When we require to initiate a conversation with peoples belonging to different teams, we just create a separate thread-message for all of us.
My organisation has also made an app called X-Bot and added it to slack to help any FAQs and IT Ticket status/details.
I have integrated it with Zoom and Google Calendar which helps me to not miss any upcoming meetings.
  • Can create separate and private channel and add respective peoples to it.
  • Share documents, files, code, links in a good format.
  • Notification for each direct messages and on channel messages.
  • Integrate third-party apps like Zoom, Calendar, etc.
  • Provides huddle feature to start instant meeting without sharing any meeting link.
  • I'm not able to receive notification sound in Slack app, hence I'm using Slack web UI.
  • Sometimes it abruptly stops and doesn't send messages by saying bad connectivity issue.
  • Heavy on system resources. A Slack lite app would be much appreciated.
  • Create your own app and integrate it in Slack.
  • My organisation has created X-Bot app which saves us a lot of time by providing FAQs answers, reset password and ServiceNow ticket status.
  • Making communication easy and cost effective solution.
  • The ROI is good with using Slack as our primary tool for handling communications.
  • Nothing negative I can think of as of now.
  • Google Hangouts (Classic)
In Slack it is easy to backtrack to older conversation people had when you're no the part of the channel. Also the sync-to-device from PC and mobile app is very good.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is best suited for scenarios when you need to start a conversation with any person you know or don't know. Because notification are quite fast and possibility of getting replies on DM is more than any email.
Also Slack it's less appropriate for cases when you need to share large files/codes, because you can't view all the data without downloading it in your system.

Slack Feature Ratings

Task Management
10
Gantt Charts
10
Scheduling
10
Workflow Automation
10
Mobile Access
10
Search
10
Visual planning tools
10
Chat
10
Notifications
10
Discussions
10
Surveys
10
Internal knowledgebase
10
Integrates with GoToMeeting
10
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
10
Versioning
10
Video files
10
Audio files
10
Document collaboration
8
Access control
10
Advanced security features
9
Integrates with Google Drive
10
Device sync
10