Internal Communications Must-Have!
September 09, 2022

Internal Communications Must-Have!

Ryker Watts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

I use slack mainly for user interaction, to keep in communication with multiple departments for daily operations of different software platforms we use internally. I also mainly use slack as my note-taking platform, as I can create reminders and tickets using this method with Slack and our internal ticketing system.
  • Create Groups for specific users and their roles within Slack.
  • Great for note taking.
  • The mobile app makes it easy to keep in touch on my laptop or while on the go with my phone.
  • A customizable notification center for messages would be a plus.
  • Drafts do not always seem to create/save when switching between messages.
  • Option for just “@mentions” would be nice (not including @here and/or @channel).
  • Internal/external Communications.
  • Note taking.
  • Tracking and/or updating groups on trends within in the company.
  • The biggest impact Slack has had for us is keeping internal users up to date with the different changes and issues happening within the company and with our customers.
  • Helped with work from home collaboration.
  • Has helped us track trends based on internal user reports.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Slack go as expected?

I wasn't involved with the implementation phase

Would you buy Slack again?

Yes

Slack is very well suited for internal and external communication with other users/companies implementing slack as their chat platform. I also tend to use slack as a platform for note taking, as it allows me to track and set reminders for notes I take. This makes it particularly well suited for short-term follow-up when you're working with multiple different users.

Slack Feature Ratings

Task Management
9
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
10
Mobile Access
10
Search
8
Visual planning tools
Not Rated
Chat
10
Notifications
8
Discussions
10
Surveys
9
Internal knowledgebase
9
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
10
Integrates with Outlook
Not Rated
Versioning
Not Rated
Video files
10
Audio files
10
Document collaboration
10
Access control
10
Advanced security features
Not Rated
Integrates with Google Drive
10
Device sync
Not Rated