Slack is great for small business and might be expensive if you go to a high tier.
September 09, 2022

Slack is great for small business and might be expensive if you go to a high tier.

Javier Carrion | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Slack

I use slack to communicate with Florida developer communities. It is a great way to get talent and support for technical questions. I also use it to promote our latest innovations and the latest company news.
  • Slack does very well with notifications. You can create reminders for people or an entire channel.
  • Slack lets you add basic text formatting. For example, a tilde around a text will let you add a strike-through.
  • You can start a search from your message box. Type "/s" followed by what you want to find.
  • There's no Boolean search. Say you want to find all messages and use two terms, and you will get any messages that have either term.
  • No way to notify all messages from a particular person.
  • Away messages are basic. Teams are either active or away.
  • Good search for previous conversations or decisions that were made.
  • Great way to communicate and to get an overall team status report.
  • A nice way to organize, share and find files for a project.
  • Has help me keep teams organized and efficient chat.
  • The 3rd party integration helps us a lot with our overall ROI.
  • The downside is that it is more expensive than MS Teams when you upgrade to higher-tier plans.
Slack is great for small businesses and offers extensive third-party integration. However, as good as the audio and video is, the competition is a lot better and needs improvements. Slack is reliable and easy to use, and you can easily search files. However, the storage limitations might be a big problem.

Do you think Slack delivers good value for the price?

Yes

Are you happy with Slack's feature set?

Yes

Did Slack live up to sales and marketing promises?

Yes

Did implementation of Slack go as expected?

Yes

Would you buy Slack again?

Yes

Slack is well suited for teams where you need to make a quick decision. You can use polls to make a quick decision. You can easily jump into a video call and share your screen. You can be reminded of the little things with the slack reminders. You can add a daily stand-up meeting each day.

Slack Feature Ratings

Task Management
9
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
7
Mobile Access
10
Search
9
Visual planning tools
6
Chat
10
Notifications
10
Discussions
10
Surveys
9
Internal knowledgebase
7
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
6
Integrates with Outlook
6
Versioning
4
Video files
6
Audio files
6
Document collaboration
9
Access control
8
Advanced security features
8
Integrates with Google Drive
9
Device sync
10