Overall Satisfaction with Smarp
2-way relationship. Swarovski gives its employees a voice. 5 to 10 new pieces of content are proposed by Swarovski employees and uploaded to Smarp every week. 88% User Engagement In the first half of 2020, from January to June, user engagement on Smarp was at an all-time high of 88%. 7 million people reached through a solid and authentic employer brand program built with the help of Swarovski employees.
- Employee advocacy.
- Statistics.
- Engagement.
- Pricing can be reduced per user.
- Content sharing and scheduling.
- Content suggestion.
- Reach.
- No negative impact noticed so far.
Global coverage, support, quick implementation, and transparent pricing.
Do you think Smarp delivers good value for the price?
Yes
Are you happy with Smarp's feature set?
Yes
Did Smarp live up to sales and marketing promises?
Yes
Did implementation of Smarp go as expected?
Yes
Would you buy Smarp again?
Yes
Using Smarp
300 - A mix of all business functions and locations - from senior leaders to sales consultants.
3 - Curiosity, open minded, empathy, IQ
- Employee Advocacy
- Employer Brand reputation
- Employee engagement
- sharing content on LinkedIn
- sharing even more content
Evaluating Smarp and Competitors
- Price
- Product Features
- Product Usability
It offered what we needed when looking for an employee advocacy solution - easy to use.
There's more competition now, many with a wider offer and lower prices
Smarp Implementation
- Implemented in-house
Change management was a minor issue with the implementation - No issue in implementing the tool
- alignment with IT security
- Procurement
- Legal
Smarp Training
Configuring Smarp
cannot comment on that - Single Sign on if available
Some - we have done small customizations to the interface - very little customization was needed, we only added our logo and colors
Some - we have added small pieces of custom code - some was needed to import feeds
No, nothing extra
Smarp Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, no premium support purchased or needed
Can't think about something specific
Using Smarp
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Schedule content
- Propose content
- Approve content
- mass deletion (does not exist yet)
Yes - Very well integrated with the desktop
Smarp Reliability
Integrating Smarp
- Single Sign On
- Intranet
- Single Signon
- API (e.g. SOAP or REST)
go for the single sign on
Relationship with Smarp
Procurement was involved in the negotiations
Not really, just have a dialogue and be open about your expectations
Upgrading Smarp
- Mass deletion of suggested content