Powerful modern project manager, easy to use and with excellent functionality
August 28, 2019

Powerful modern project manager, easy to use and with excellent functionality

EDUARDO SANDOVAL | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Smartsheet

Our company is one of the largest in the telecommunications sector. We have more than 20 million users at the country level, we have a history of more than 19 years in the market, and we handle a large amount of information and a fairly large workforce. We use Smartsheet in all the departments that we have, and all of these must interact with each other, sharing the information to improve internal communication and productivity. In order to improve these processes, we use Smarsheet. It has been quite useful because it has allowed us to save time on money in the execution and monitoring of processes, to improve communication, and to increase productivity.
  • It has a solid user interface
  • You have the possibility to visualize the data in an easy way and manipulate the information
  • It has great generated reports
  • Customizable notifications
  • Technical support is slow
  • The license is expensive
  • They do not have live chat or telephone support
  • There has been a considerable increase in productivity.
  • It has managed to automate many processes.
  • Greater transparency in the execution of tasks and projects.
  • Created software dependency, which causes processes to become congested when a failure occurs in Smarsheets.
The software as I mentioned earlier is quite good and complete and has allowed us to improve the execution of tasks and processes, increase productivity and profitability
I think it can be improved because it delays the processes when issues occur and there is no support. I suggest that in the next version release they have telephone support or live chat. Through the electronic medium, although a response is obtained, it is delayed and untimely which generates delays in the processes and execution of the tasks. We need technical support that is available 24 hours a day and that provides real-time assistance.
We chose Smartsheet over the other software because of its solid interface. An easy-to-use and very complete tool was necessary. In addition to the interface, the processes are quite simple so the training time of the software was shorter if we compare it with the other alternatives. This certainly allows us to save time and money and deal with problems more quickly.
Smartsheet is a powerful project flow tool. I personally recommend it because, in the more than two years that I have used it, it has helped me to have more control over my processes and personnel, thus saving me a lot of time and money in travel. The software also allows me to automate processes, thus improving communication and reducing execution time. In the long run, this is reflected in an increase in production, sales, and long-term profitability of the company.

Smartsheet Feature Ratings

Task Management
9
Resource Management
9
Gantt Charts
8
Scheduling
9
Workflow Automation
10
Team Collaboration
9
Support for Agile Methodology
9
Support for Waterfall Methodology
9
Document Management
10
Email integration
10
Mobile Access
9
Timesheet Tracking
9
Change request and Case Management
10
Budget and Expense Management
9
Quotes/estimates
9
Invoicing
9
Project & financial reporting
10
Integration with accounting software
10