Item: Smartsheet
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

A number of our departments use it in our company, Operations, HR, IT, Revenue Cycle Management, etc. I am relatively new to using it as an HR leader but I have started using it with my team.

Pros and Cons

I love how easy it is to add comments so others can be updated.
Easy to add other users and send to my team for their review.

I really haven't run into areas where I have had a problem.
There have been some documents we want to restrict and we are still trying to figure out how to do that.

Return on Investment

We haven't gotten that far yet to figure ROI out. We are primarily managing our work with it.
It is a great communication tool for our team but after learning more from this survey, I can see that we are not using all the capability.

Support Rating

Has worked great for our team. Didn't know it has so much more functionality so I will plan to look into it more.

Key Insights

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartsheet go as expected?

I wasn't involved with the implementation phase

Would you buy Smartsheet again?

Yes

It seems to be an awesome solution for a leadership team to keep each other updated on major projects. We have a Doctor Communication spreadsheet and have a goal that all leaders are connecting with our Doctors 5 times per month. We go in and add our name to the month of the conversation then add notes so others can know the issues. That way they can decide whether to follow-up. We also highlight the doctors that need more communication.

Impressed with Smartsheets!

Overall Satisfaction with Smartsheet