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Smartsheet Supporter
December 30, 2020

Smartsheet Supporter

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsheet

We use Smartsheet to solve a number of problems within our division and company as a whole. Everything from event timelines, project manangement, financial reporting and staffing resources. We have streamlined and eliminated a number of manual processes over the past few years, and are constantly finding new ways to use the product.
  • Automated tasks & notifications
  • Visualization of key data and metrics
  • Ease of use
  • Formatting and branding capabilites
  • Some newer functionality is not as intuitive
  • You need to purchase additional "premium" applications in order to use the product to its full potential
  • Immediate visualization into the current financial state of the business has been crucial, especially during changes to our business as a result of COVID-19

Do you think Smartsheet delivers good value for the price?

Yes

Are you happy with Smartsheet's feature set?

Yes

Did Smartsheet live up to sales and marketing promises?

Yes

Did implementation of Smartsheet go as expected?

Yes

Would you buy Smartsheet again?

Yes

Cvent Event Management, Aventri (formerly etouches), Zapier
Anything that was done on a spreadsheet, word document or similar can be easily transfered to Smartsheet. The area I see that is currently lacking is inventory management solution and some of the premium add-ons could be better.

Smartsheet Feature Ratings

Project Management
7.3
Task Management
9
Resource Management
6
Gantt Charts
7
Scheduling
8
Workflow Automation
10
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
6
Email integration
7
Mobile Access
7
Timesheet Tracking
Not Rated
Change request and Case Management
7
Budget and Expense Management
5
Professional Services Automation
6.0
Quotes/estimates
7
Invoicing
3
Project & financial reporting
9
Integration with accounting software
5

Using Smartsheet

200 - All aspects of our business, HR, accounting, executive team, project managers, customer service, etc.
1 - Currently I am the only internal team member that is a subject matter expert, that said, it's easy to be self-taught, if time allows. An understanding of data collection and how processes and supporting tools work together is key.
  • Financial Reporting
  • Automation & Collaboration
  • Data Management
  • Project Management
  • Manage our merchandise proposal and ordering process
  • Simplifying our new hire onboarding process
I am a huge proponent of this platform and all the benefits that come from utilizing it to its fullest extent. The biggest hurdle i have had is getting internal staff to adopt new processes.