Simple and effective.https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.8201012019-10-07T22:06:24.576Z
October 07, 2019
Simple and effective.
Score 9 out of 101
Overall Satisfaction with SmileBack
- We can view how we are doing through the customer's eyes.
- We can see if we are improving our customer service or if it is something that needs to be worked on.
- We have a metric that we like to keep to, and SmileBack helps us track that.
SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.
I can imagine that the support would be wonderful. We have never had any problems with SmileBack, so we haven't had to utilize the support features. However, every other aspect of the software is so well done that I am positive that the support will also be wonderful and helpful.
Do you think SmileBack delivers good value for the price?
Are you happy with SmileBack's feature set?
Did SmileBack live up to sales and marketing promises?
Did implementation of SmileBack go as expected?
Would you buy SmileBack again?