TrustRadius
Simple and effective.
https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.820101
Alice Klink profile photo
October 07, 2019

Simple and effective.

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmileBack

Our company sends out surveys through SmileBack with every ticket that is closed through ConnectWise Manage. I like how it is a real time indication of how we are doing and what needs to be addressed. I also like the simplicity of it for our clients. They can be more detailed if they prefer.
  • So far we haven't had any problems.
  • We can view how we are doing through the customer's eyes.
  • We can see if we are improving our customer service or if it is something that needs to be worked on.
  • We have a metric that we like to keep to, and SmileBack helps us track that.
SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.
I can imagine that the support would be wonderful. We have never had any problems with SmileBack, so we haven't had to utilize the support features. However, every other aspect of the software is so well done that I am positive that the support will also be wonderful and helpful.

Do you think SmileBack delivers good value for the price?

Yes

Are you happy with SmileBack's feature set?

Yes

Did SmileBack live up to sales and marketing promises?

Yes

Did implementation of SmileBack go as expected?

Yes

Would you buy SmileBack again?

Yes

It is well suited for our clients at schools. It is easy to use and only takes a minute to select the proper response. It is well suited for our other clients as well since it is so simple. We appreciate the feedback and strive to see only smiling faces.