Overall Satisfaction with SmileBack
Our company sends out surveys through SmileBack with every ticket that is closed through ConnectWise Manage. I like how it is a real time indication of how we are doing and what needs to be addressed. I also like the simplicity of it for our clients. They can be more detailed if they prefer.
- Links with ConnectWise Manage.
- Simple to use for customers.
- Easy to read results.
- So far we haven't had any problems.
- We can view how we are doing through the customer's eyes.
- We can see if we are improving our customer service or if it is something that needs to be worked on.
- We have a metric that we like to keep to, and SmileBack helps us track that.
SmileBack is the simplest and most effective software for customer reviews. Since it is simple, it is more likely that the customer will leave a review. We have a high number of reviews left by customers because it is fast and easy for them to do so. We value our client's responses and like to keep an eye on how we are doing with customer service.
Do you think SmileBack delivers good value for the price?
Yes
Are you happy with SmileBack's feature set?
Yes
Did SmileBack live up to sales and marketing promises?
Yes
Did implementation of SmileBack go as expected?
Yes
Would you buy SmileBack again?
Yes