Capture reviews the easy way
October 11, 2018

Capture reviews the easy way

Garland Alvey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmileBack

We use SmileBack's integration with ConnectWise to request feedback from service desk customers. As soon as a technician closes out a ticket that user is asked to review their experience. It's addressing any lack of completion or poor customer service issues. It allows us to establish a trend and establish organization-wide goals for customer satisfaction.
  • Intuitive user interface
  • Ease of integration
  • Rapid report generation
  • I'd like to have more customization options for the survey
  • I'd like to see more than three options.
  • Five smiley faces would be great.
  • For customer relationship management software like ConnectWise where you would like to gauge customer satisfaction with interaction.
  • Any help desk scenario where you want the customer to easily be able to rate performance.