Overall Satisfaction with SmileBack
SmileBack is used throughout our entire company.
We are allowing our customers to easily rate their experience, and before SmileBack it was a laborious task and we got very few responses. With SmileBack our response rate is up 43%!
- How easy it is for customers to give feedback, it is really amazing!
- Easy to understand.
- Very easy to set up.
- Clean emails that get sent out.
- Easy to make back-end changes.
- I would love to be able to tweak the widget design more easily.
- Real-time widget reporting.
- With SmileBack our response rate is up 43%!