Started great but progress has slowed and has fell behind its competitors.
September 22, 2020
Started great but progress has slowed and has fell behind its competitors.

Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with SmileBack
We use SmileBack to measure our client satisfaction for all service tickets that are closed. We also use it to measure our CSAT against our peers in HTG as well.
Pros
- Gather CSAT.
- Ease of use.
Cons
- The filtering on some of the reporting could use improvement (Main filtering isn't available in reporting section).
- No way to measure project CSAT.
- Pricing is no longer competitive compared to alternatives.
- It allows us to monitor our customer CSAT.
At the time, SmileBack was only option available. There are other alternatives now that we are considering.
Do you think SmileBack delivers good value for the price?
No
Are you happy with SmileBack's feature set?
No
Did SmileBack live up to sales and marketing promises?
Yes
Did implementation of SmileBack go as expected?
Yes
Would you buy SmileBack again?
No
Comments
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