Item: Smith.ai Live Website Chat
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.

Pros and Cons

Quick responses.
We are able to set up the answers to most frequently asked questions.

Return on Investment

Quick turn around.
Potential clients don't have to wait for an initial response from our firm.

Alternatives Considered

Quick turn around in providing our office a transcript of the chat. Easy set up for automatic responses.

Support Rating

Anytime we need assistance, there is little to no wait time and the representatives are extremely helpful and knowledgeable.

Key Insights

Do you think Smith.ai Live Website Chat delivers good value for the price?

Yes

Are you happy with Smith.ai Live Website Chat's feature set?

Yes

Did Smith.ai Live Website Chat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smith.ai Live Website Chat go as expected?

I wasn't involved with the implementation phase

Would you buy Smith.ai Live Website Chat again?

Yes

Smith.ai Live chat is most helpful in grabbing that potential customer and being able to answer his/her questions while getting us a transcript of that chat so there isn't a lot of time that goes between the initial contact and potentially scheduling an appointment!

Amazing!

Overall Satisfaction with Smith.ai Live Website Chat