Item: Smith.ai Live Website Chat
Rating: 10
Author: Neal Cornett

Use Cases and Deployment Scope

Smith.ai chat and reception service have been implemented on the website to help service site visitor questions and book new appointments. The biggest benefit we were trying to address was to handle frequently asked questions and help clients book appointments.

Pros and Cons

Easy to configure chat interface
Nice use of chat messaging during setup
Unlimited chat questions and answers

It needs to be easier to white label the chat interface.

Return on Investment

Smith.ai chat has delivered 50+ new leads each month
Chat has reduced the number of FAQ phone calls by more than half
New leads from Smith.ai chat have become clients at an impressive 8% rate - double our advertising rate!

Alternatives Considered

We have tried a number of free and annual price chat solutions on the website but this is the first one that is great on mobile devices and intelligent enough to match questions to answers. This has been a hidden gem in delivering new client leads with a lead to client close rate double our advertising click throughs.

Support Rating

Smith.ai pays for itself if we can help one site visitor move down our lead funnel to being a client. We have averaged over 50+ new leads each month since implementing the chat and with a close rate for becoming new clients that is double what our advertising PPC new client closing rate has been.

Usability

The Smith.ai interface is frictionless and their how-to guides will help you make great chat question/answer decisions.

Key Insights

Do you think Smith.ai Live Website Chat delivers good value for the price?

Yes

Are you happy with Smith.ai Live Website Chat's feature set?

Yes

Did Smith.ai Live Website Chat live up to sales and marketing promises?

Yes

Did implementation of Smith.ai Live Website Chat go as expected?

Yes

Would you buy Smith.ai Live Website Chat again?

Yes

Likelihood to Recommend

Smith.ai has consistently delivered over 50 new client leads from the website and has nearly twice the return on investment as our business advertising. Since installing the service we have seen more FAQ type questions answered here than on the phone helping keep the front office focused on tasks and helping clients instead of answer the phone. The chat function is particularly beneficial for evening and weekend client and prospect inquiries.

If all you are seeking is a simple chat interface that isn't connected to your appointments or payment system there are cheaper solutions.

Smith.ai has delivered new client leads a twice the rate our advertising spend has delivered - a GREAT VALUE

Overall Satisfaction with Smith.ai Live Website Chat