Overall Satisfaction with Smith.ai Live Website Chat
Our PI firm has tried at least half a dozen companies that provide the same or similar services as Smith.ai in the five years I've been with my company. Smith.ai has far outperformed all others. They have continued to provide us with the most professional, responsive, and thorough service of any company hands down. Not only is our account manager, Alex, extremely attentive to our needs, but he ensures that every adjustment to our process is followed through by every Smith.ai agent, every time. Alex ensures that all information necessary to make a determination is obtained from each lead, which also has helped to increase our productivity tremendously. Our leads are met with sympathy and understanding, as well as unwavering professionalism, which, of course, translates to more clients for our firm. I can't recommend Smith.ai enough, and if you have the option, definitely request Alex as your account manager!
- Responsiveness by Account Manager
- Agents are articulate and obtain all necessary detail on every call
- Agents sympathetic to our injured potential clients
- Would like the ability to have our calls recorded on Smith.ai's end, since our calls are transferred to them, and we cannot record ourselves at that point.
- Live agents
- Responsivity
- Professionalism and Courtesy to our staff and our leads
- increased productivity by reducing the number of times our employees have to return calls
Do you think Smith.ai Live Website Chat delivers good value for the price?
Yes
Are you happy with Smith.ai Live Website Chat's feature set?
Yes
Did Smith.ai Live Website Chat live up to sales and marketing promises?
Yes
Did implementation of Smith.ai Live Website Chat go as expected?
Yes
Would you buy Smith.ai Live Website Chat again?
Yes