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In my opinion, Dishonest Sales Strategy and Minimal ROI
December 08, 2022

In my opinion, Dishonest Sales Strategy and Minimal ROI

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Snagit

We use Snagit as a screen grab and editing software. There are many circumstances where we'll grab screen images and use them for training. Our engineering staff will often use the software to grab and markup technical drawings.
  • Take screenshots and/or videos at timed intervals
  • Easy to use editing tool
  • Stores recently snipped screen shots
  • They do not sell subscription-based services; however, in my experience, they force you into new products on an annual basis.
  • You will come into work on any given day, and the software will no longer work. In my experience, tech Support will tell you to purchase the new software.
  • There are free tools within Windows that offer the same functionality.
  • Screen capturing
  • Negative ROI, Windows Snipping tool is free and offers the same features

Do you think Snagit delivers good value for the price?

No

Are you happy with Snagit's feature set?

Yes

Did Snagit live up to sales and marketing promises?

No

Did implementation of Snagit go as expected?

Yes

Would you buy Snagit again?

No

Be prepared to pay for an upgrade to their new platform about once a year. In my experience, they will sell themselves as non-subscription based, yet you will come in one day, and their software will randomly not work. In my experience, you'll be told to pay more for a newer version when you reach out to tech support. Use Windows free snipping tool; it works the same. If you're going to sell a subscription-based service, be honest about it on the front end.