SolarWinds Access Rights Manager (ARM) Review
February 17, 2022

SolarWinds Access Rights Manager (ARM) Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Access Rights Manager (ARM)

We make use of Access Rights Manager in our organization for the provisioning of new user accounts, determining folder permissions for all our shared files/folders on our file/print server, as well as administration for our various security/distribution groups (for example listing all groups which are empty) This has made the tasks of creating new user accounts or group management so much easier, and less time-consuming.
  • New User Creation
  • Security group maintenance - eg displaying all groups which are empty.
  • visual representation of all security permissions set on shared files/folders on our file/print servers
  • The main gripe I have is the process of creating user templates. At present, You have to use a 3rd party addon to create new user account templates. It would be great to have this integrated with ARM as default.
  • Because it's cut down on the mistakes and time lost creating new user accounts, this has meant there is a reduction in tickets relating to changes needing to be made to user accounts. Whether this was the incorrect spelling of the name, or the need to add/remove security groups. With ARM now doing the user creation along with the templates we've created, this has dramatically cut down the number of support tickets regarding user accounts, meaning our team now has more time to tend to other pending tickets.
I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak

Do you think SolarWinds Access Rights Manager (ARM) delivers good value for the price?

Yes

Are you happy with SolarWinds Access Rights Manager (ARM)'s feature set?

Yes

Did SolarWinds Access Rights Manager (ARM) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Access Rights Manager (ARM) go as expected?

Yes

Would you buy SolarWinds Access Rights Manager (ARM) again?

Yes

SolarWinds IP Address Manager (IPAM), SolarWinds Server & Application Monitor, SolarWinds NetFlow Traffic Analyzer (NTA), SolarWinds Network Performance Monitor (npm), SolarWinds Virtualization Manager (VMAN)
The main benefit we found was with user account creation. Previously this was a much longer process as the account would have to be added to security groups manually, or information regarding job titles, managers, etc would all need to be entered manually. Now with ARM, we have set up templates for all our new users. This means we've cut down on the user account creation time as the templates pre-populate all the correct information specific to that user account.