Lives up to its name!
October 23, 2019

Lives up to its name!

Cameron Council | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Dameware Remote Everywhere

This software is being used by the IT department to support them in house companies within the organization as well as 3 satellite office off-network. Dameware Remote Everywhere allows us to seamlessly connect to endpoints no matter where they are as long as the user has a network connection.
  • Connect to a user no matter if they are on or off-network.
  • Ability to run PowerShell remotely through the client.
  • File transferring through the client.
  • Full visibility of system info with intruding onto the user's computer and impact their productivity.
  • It can have issues reconnecting if the connection is lost.
  • Changing a computer name does not automatically change the name associated with the remote agent client.
  • Small inconsistencies, sometimes the background changes to black, sometimes it doesn't.
  • This system helps a small IT office with satellite sites avoid the downtime if driving to resolve issues.
  • Allow administrators to remotely work on multiple computers at once.
  • It allows for the visibility of client computers which avoids the need to go check for the endpoint which improves productivity.
  • BeyondTrust Remote Support (formerly Bomgar)
A very similar product, both deliver nearly identical functionality. The interface for Dameware is easier to manage.
I have not had to interact with support so far which yes a great sign of a solid product.

Do you think SolarWinds Dameware Remote Everywhere (DRE) delivers good value for the price?

Yes

Are you happy with SolarWinds Dameware Remote Everywhere (DRE)'s feature set?

Yes

Did SolarWinds Dameware Remote Everywhere (DRE) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Dameware Remote Everywhere (DRE) go as expected?

Yes

Would you buy SolarWinds Dameware Remote Everywhere (DRE) again?

Yes

Carbonite Server Backup, Eset Endpoint Antivirus, Solarwinds Take Control (formerly SolarWinds MSP Anywhere)
When you need to remotely connect to a client in order to troubleshoot it resolve and issue while the client has a network connection this software is a lifesaver. If the network connection is spotty you can run into latency issues and delayed screens that don't match what the user is seeing.

SolarWinds Dameware Remote Everywhere (DRE) Feature Ratings

Screen sharing
10
File transfer
8
Instant message
8
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
6
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
10
Annotations
8
Monitoring and Alerts
7
Multi-platform remote control
6