Item: SolarWinds Dameware Remote Support (DRS)
Rating: 10
Author: Brent Carteaux

Use Cases and Deployment Scope

I presently use the toolset of Dameware Remote Everywhere. The problem this helps address is the move to remote users. It allows us to easily connect to a remote user from no matter where they are located, just as long as they have a stable internet connection. The DRE tool also allows us to provide certain users access to Computers in the organization by setting them up as a User. We can provide them with a list of computers (from the admin console) that will display in their console. from here, they can manage Signage, or assist other staff.

Pros and Cons

Remote Support is great.
Constantly improving the software.
Tech Support has been very helpful.

Deployment of the DRE Toolset has been a pain point with our current Deployment tool.
In DRE, In the Technician Area (For a User), A Search function would be handy. At first, I was looking for this, then resorted to Control+F to "find" the computer I wanted to add to the user so I did not have to scroll through hundreds of computer options.
In DRE When a Technician is "Configure as End User " It would be nice to see a list of existing computers the "Tech" already has access to.

Return on Investment

The best topic this software has been able to provide to us is response time to assist users. We can assist a user no matter where they are located in the world.
This tool also has another great feature that the original Dameware did not, and that is the ability to allow more than 1 Technician to connect and manage the device. This has been great in training scenarios or multi-tech troubleshooting.

Alternatives Considered

TeamViewer, ManageEngine Desktop Central and AnyDesk

We choose Dameware due to its price and ease of use while also providing security around the product.

Key Insights

Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?

Yes

Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?

Yes

Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?

Yes

Would you buy SolarWinds Dameware Remote Support (DRS) again?

Yes

Other Software Used

ManageEngine Desktop Central, SysAid, BeyondTrust Privileged Remote Access, Qualys Cloud Platform (formerly Qualysguard), AlienVault USM, Sophos Intercept X, Sophos Intercept X for Server, KnowBe4 PhishER, Lansweeper, SOTI MobiControl

Likelihood to Recommend

I've used Dameware Products for about 20 years. I see them making advancements all the time, and the latest move from Dameware Mini Remote Control to Dameware Remote Everywhere was a great step forward for our staff. The transition was very smooth and required little training. Tech Support has been great as well.

Dameware Remote Everywhere - I'd have it no other way!

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)