Item: SolarWinds Dameware Remote Support (DRS)
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Here's the process, 1. A user calls or emails, says " I can't get the whosit to jump up and down, probably the database server". 2. As I have no clue what they are talking about, I call them & log in to the machine via Dameware Remote Support. 3. I ask "can you elaborate please, maybe show me the issue?" I see exactly what's going on, resolve the issue, become a hero and save the day. None of this is possible without Solarwinds Dameware Remote Support.

Pros and Cons

Remotely view a client machine
Remotely control a client machine
Remotely restart a client machine

The address book could use some work, but its decent and everything else is great

Return on Investment

I have saved an incalculable amount of money by not having to go on-site for the last 5 years.
My response time is measure in seconds now

Alternatives Considered

VNC Connect, Remote Desktop Services, Graphus, a Kaseya company and RemotePC

It's there when you need it, no getting ready or looking for it. Just log on in the morning and it's there all day. No connection issues, firewall issues, relying on users to punch buttons. The performance is great and the service is reliable.

Key Insights

Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?

Yes

Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?

Yes

Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?

Yes

Would you buy SolarWinds Dameware Remote Support (DRS) again?

Yes

Other Software Used

SolarWinds Database Performance Analyzer, SolarWinds Engineer's Toolset, SolarWinds ipMonitor, SolarWinds IP Address Manager (IPAM), SolarWinds Kiwi Syslog Server, SolarWinds Database Performance Monitor (formerly VividCortex), SolarWinds Dameware Remote Everywhere (DRE)

Likelihood to Recommend

I would recommend Solarwinds Dameware Remote Support & MRC to all IT or support person, literally every single one. If you support remote users, on-site users, off-site users, users down the hall, users getting coffee, users at home, users that say they are in their office but are actually playing golf, you need Dameware Remote Support.

Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)