Item: SolarWinds Dameware Remote Support (DRS)
Rating: 9
Author: Cesar Omar Ramirez Garcia

Use Cases and Deployment Scope

It is mainly used for monitoring server disks, remote support to users, monitoring computer processes, and closing any process of a program that has been frozen.

Pros and Cons

Fast and secure connection to computers on the internal network
Access to computer information without the need to interrupt the user
Simple configuration and offers very complete documentation

I would like it so that the agent that is installed on the PCs be improved so that it forces the Remote Access Manager windows service to run.
I would appreciate improved resolution when remotely accessing a computer.
It has a failure when the PC where the connection is being made has more than 2 monitors and I would like this to be fixed.

Return on Investment

It has allowed us to maintain a department with only two members for more than 100 PCs.
The response time was reduced in certain cases since we are in one building and most of the users are in another and thus we do not have to travel to the place to provide support.

We were looking for a tool to be able to provide remote support. We have SysAid and it has its own connection tool, but we had several problems. We tried to use AnyDesk and it worked for us, but, sometimes, the quality of the connection was bad since suddenly it would freeze for a few seconds. Because of that, we decided to switch to Teamwork, but at the same time, we also found SolarWinds Dameware Remote Support. The quality of the connection was similar but, with SolarWinds Dameware Remote Support, we had more tools available and for the price, we decided to stay with SolarWinds Dameware Remote Support.

Key Insights

Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?

Yes

Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?

Yes

Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?

Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?

Yes

Would you buy SolarWinds Dameware Remote Support (DRS) again?

Yes

Other Software Used

SysAid, Teamwork, AnyDesk

Likelihood to Recommend

During this pandemic, it has made it easier for us to support users who work from home or ourselves if we are working from home. It is very easy to provide support or monitor certain aspects of the servers. We use it as a complement to a set of tools that we use in the department, but for what we use it for, we think it is very good software at a very good price.

Users and Roles

2 - We are the two members of the IT department and support is given to users and preventive and corrective maintenance is given to computers, servers, printers, and peripherals. This includes installation of network nodes, etc.

Support Headcount Required

2 - With a degree of engineering in computer science, having basic knowledge in electronics, networks, programming, databases, firewalls, switches, domain controllers, user permissions, etc.

If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)