Great IT Support with Dameware
May 15, 2022
Great IT Support with Dameware
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)
We use SolarWinds Dameware remote support in our organization to support our PC\Laptop users with any issues or configuration changes we need to make. It works really quickly and we can easily connect without much interaction from the end-user. It allows full admin access to diagnose and fix issues and also is largely lag-free on most connections.
- Remote support
- IT faults and diagnosis
- Fast connection and ease of use
- More informative interface
- Some issues sometimes with the service.
- More remote admin tools
- Positive user experience
- Ease of use and fast connection time
- Strong use case for IT support
Dameware stacks up quite well against TeamViewer, it has similar functionality but lacks the easy over the internet connections that TeamViewer is known for. Dameware is more of a domain-based remote support application and works very well in that use case. We chose Dameware because it has been used for several years in the company and so it is well known and recognized.
Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?
Yes
Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?
Yes
Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?
Yes
Would you buy SolarWinds Dameware Remote Support (DRS) again?
Yes