Item: SolarWinds ipMonitor
Rating: 10
Author: Nikhil Kumar Sharma

Use Cases and Deployment Scope

ipMonitor is being used to monitor the availability of network devices, servers and services remotely. Although, SolarWinds ipMonitor is not being used much our customers there are very few which are using still this is not a bad feedback since SolarWinds has other monitoring products are are quite effective and hence ipMonitor is very less used.

Pros and Cons

Simple monitoring configuration wizard
Out of the box alerts
SaaS Service
Built in reports and dashboard

Lack of integrated visibility with other infrastructure since they are being monitored separately
Product uniqueness is missing
in-built integration with major services are required
cloud infra monitoring integration is missing

Return on Investment

SaaS based service helped to from infra management
Out of the box monitoring for infra and services
custom and inbuilt reporting and alerting feature
lack of integration with other monitoring product of SolarWinds is the only minus

Alternatives Considered

LogicMonitor, SevOne, OpsRamp and ScienceLogic SL1

Although there are very less SaaS based tools available in the market, SolarWinds is somewhere in middle as compared to other tools such as LogicMonitor and ScienceLogic. Reason being the timing of the product launch and features enhancement. However current capabilities in SolarWinds SaaS products is improving day by day still it requires some more time to become a mature product including ipMonitor. Appoptics is doing great but the competitors are doing much better in terms of marketing, feature set etc.

Key Insights

Do you think SolarWinds ipMonitor delivers good value for the price?

Yes

Are you happy with SolarWinds ipMonitor's feature set?

Yes

Did SolarWinds ipMonitor live up to sales and marketing promises?

Did implementation of SolarWinds ipMonitor go as expected?

Yes

Would you buy SolarWinds ipMonitor again?

Yes

Other Software Used

LogicMonitor, ScienceLogic SL1, OpsRamp

Usability

Although SolarWinds ipMonitor is great tool to start the SaaS based monitoring journey with SolarWinds products but it still requires a lot of enhancement and its user base which is primarily using on-premises products of SolarWinds needs to be shifted on SaaS based platform strategically and need to motivate. ipMonitor needs to be interated with infra monitoring products such as On-Premises NAM bundle, SAM, DPA etc

Support Rating

Although I had not much support ticket with ipMonitor support team but I can share my overall experience with SolarWinds products and support team. I am working with SolarWinds support team since last 7 years and in last 2-3 years I have seen a significant improvement in knowledge documentation which is helping end users to troubleshoot problems by themselves. Apart from this SolarWinds phone call based support is very nice as tickets and emails might take some time but a direct phone call can get your job done quickly comparatively.

Likelihood to Recommend

ipMonitor is well suited where there is a requirement of SaaS based fault and availability monitoring requirement and where customers do not want to purchase heavy hardware's and software to run the show. All they have to do is to subscribe ipMonitor plan and start monitoring using the simple monitoring wizard. It also has a feature of auto remediation and hence much useful

Nice product to start SaaS journey with SolarWinds

Overall Satisfaction with SolarWinds ipMonitor