Loggly: Pleasantly surprised!
September 06, 2020

Loggly: Pleasantly surprised!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Loggly

SolarWinds Loggly is used by our IT Operations as well as the Engineering department. We use it to troubleshoot and monitor our application. It's used to notify the proper people for certain errors and issues.
  • Makes viewing logs more readable.
  • Allows us to pull logs from different sources.
  • Search is good, when you know how to use it.
  • Support is not the best, it's only email and they won't get on a remote session with you.
  • Bit of a learning curve to get started.
  • Had issues with getting CloudWatch logs, had to escalate to a higher support rep.
  • Allows both engineering and ITOps to view logs.
  • Gives us better alerting for issues so we can be more proactive.
  • Better readability so less "hunting". Definitely a timesaver.
LogRhythm SIEM platform is a totally different solution but we tried using it prior to getting SolarWinds Loggly. We were able to get it to do some stuff but it wasn't as flexible (understandably). I do also like that Loggly is a hosted solution so it lowers our costs overall since we don't need to host/manage a server for this.
SolarWinds Loggly is well suited for monitoring application and service logs. Great to track down errors so long as your app exposes them! It does a great job as long as you have the log sources piped through properly. Where it's less appropriate is probably for Windows Security Events, that would be more for a SIEM.