Item: SolarWinds Loggly
Rating: 5
Author: Verified User

Overall Satisfaction with SolarWinds Loggly

Use Cases and Deployment Scope

My company was looking for a centralized logging platform so we tested with Loggly. It was being used by our IT team to monitor network devices as well as security and by our developers to monitor certain Windows event logs, as well as database logs.

Pros and Cons

Pros

Centralized logging: having logging for multiples sites (networks) all under one roof was really nice.
Customer support: the customer support was outstanding when we had issues with our deployment of our first nxlog configuration.
Ease of use: though there is a small learning curve, once conquered, Loggly becomes a very handy tool when needing to pull up past events or logs.

Cons

nxlog: having to use another piece of software is a bummer
nxlog configuration: the learning curve for nxlog is monumental and not very intuitive
1:1 Alerting: Loggly does not support this which is ultimately why my company is looking elsewhere. The alerting does not mesh well those who want login and logout alerts in real-time

Return on Investment

Customer Service: though the help was great, it took a long time to get where we needed to be
1:1 Alerting: We had it completely set up, working for our developers, and monitoring network equipment, all to find out there is no 1:1 Alerting, which killed it for us.
Centralized Logging: Very Useful

Alternatives Considered

SolarWinds Kiwi Syslog Server

Likelihood to Recommend

I feel Loggly is designed more for the developer's side of things. Loggly was clunky to implement for network device monitoring and didn't meet our needs when it came to security alerts. Though checking for Windows event logs or any sort of process logs it is a breeze, it did not check all the boxes it needed to for us to implement.

Comments

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Testing Loggly for a New Centralized Logging Platform