Overall, the Best RMM Tool I've Used, Some Room for Improvement
Updated April 06, 2021

Overall, the Best RMM Tool I've Used, Some Room for Improvement

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds N-central

N-Central helps our company manage our clients' servers and workstations remotely as well as help automate routine tasks. It is being used throughout the entire organization for remote management and troubleshooting. It helps us solve the problem of being able to manage clients' systems without the need to physically be onsite.
  • Patch installation.
  • Customization of monitoring services.
  • Automation of routine tasks.
  • Reporting very much needs to be improved. This is by far the weakest point of the product.
  • Two factor authentication on built in accounts is awkward or not available.
  • We have needed to hire less staff due to automation.
  • We can apply a change to multiple computers at one time as opposed to one at a time. This saves us a lot of time.
  • A single pane of glass allows for easy review of issues.
N-Central allowed for the most customization of all the products tested. Our company previously used Kaseya VSA, but after the company was sold by the founders, the level of support we received was reduced drastically. This led us to review other RMM options. When evaluated, ConnectWise Automate has a limit on endpoints that would have made it unusable in our company.
For the most part, support has been good, but often we need to reach out to our account manager to ask that cases be escalated. First level support can often be frustrating to work with. There are particular support engineers that we know we won't get good service from when they are assigned to cases. The level of support offered did become worse when the company was sold to SolarWinds.

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N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.

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