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SolarWinds NetFlow Traffic Analyzer Review
September 02, 2020

SolarWinds NetFlow Traffic Analyzer Review

Justin Benner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds NetFlow Traffic Analyzer (NTA)

As a service provider, we need to monitor for various scenarios. Have set up custom SWQL alerts to monitor for denial of service attacks on our customers. SolarWinds NTA also facilitates bandwidth monitoring for billing purposes for usage and overage charges.
  • Running down DOS attacks over the network
  • Helping Customer Support assist customers with slow internet complaints
  • Tracking usage for billing
  • Creating high-level usage reports for upper management
  • Needing to understand SQWL for most advanced reporting
  • Some of the automated reports are not very user friendly
  • Facilitates our billing for special case internet customers
  • Allows real time denial of service attack monitoring helping to keep our network running smooth
My team inherited SolarWinds NetFlow Traffic Analyzer along with other SolarWinds products so I can't give reviews for alternatives as we haven't evaluated any other services. We are happy with what NTA provides us.
Haven't had the need to open any trouble tickets with SolarWinds for NTA yet. We have been able to solve any of our issues that have arisen using the online resources from SolarWinds in their Customer Portal or on the THWACK user community. THWACK has a better following than any other product we currently use with lots of people more than willing to help with your questions.

Do you think SolarWinds NetFlow Traffic Analyzer (NTA) delivers good value for the price?

Yes

Are you happy with SolarWinds NetFlow Traffic Analyzer (NTA)'s feature set?

Yes

Did SolarWinds NetFlow Traffic Analyzer (NTA) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SolarWinds NetFlow Traffic Analyzer (NTA) go as expected?

Yes

Would you buy SolarWinds NetFlow Traffic Analyzer (NTA) again?

Yes

SolarWinds Network Performance Monitor (npm), SolarWinds Network Configuration Manager (NCM), SolarWinds Virtualization Manager (VMAN)
SolarWinds NetFlow Traffic Analyzer works very well in tracking usage for individual endpoints on your network either for troubleshooting or for billing purposes. It allows you to deep dive into the traffic and determine if it's legitimate or malicious. Another feature we regular use is allowing our Customer Support Personal to run reports on customer usage which allows them to help people out who are having slow internet issues to determine where the slowdowns are coming from.

SolarWinds NetFlow Traffic Analyzer (NTA) Training

  • Online training
The training offered by SolarWinds is some of the best out there. They have several different videos that go into great detail from initial setup to advanced configurations. In addition to the view at your own pace video, they also have live training for customers that focus on a single product and you can ask questions with the folks who develop the software. I have had good success with their live sessions and getting questions answered.
I would recommend skipping at least some of the online training. It will really speed up deployment. Not to mention all the training is free to customers.

Relationship with SolarWinds

They were very eager for business during the sales process for the various products. Not overbearing used-car-sales types but very helpful.
They do keep in touch after the sale. I am in contact with our sales support personal probability quarterly. Only a few times have I thought to myself that they were reaching out to much but I do try to replay to them each time and they are very polite and professional when I let them know we are good with what we have now.
We mostly use a third party for sales but they help out with the process and send out our requirements to their resellers for us.
Good people to deal with and more than willing to help with requests.