Reliable monitoring system
November 19, 2015

Reliable monitoring system

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Network Performance Monitor

Our network engineering team uses SolarWinds Network Performance Monitor to maintain two WAN networks. It is also used for monitoring and troubleshooting. Our local IT staff as well have access to SolarWinds Network Performance Monitor.

Pros

  • Net flow
  • Alerts
  • Easy to use and configure

Cons

  • The maintenance contract is expensive.
  • Positive: easy to use
  • Positive: good technical support
  • Negative: expensive maintenance contract
Have used both ManageEngine and OpManager and both had many bugs. We were always asked to upgrade to new version. SolarWinds Network Performance Monitor is more stable.
SolarWinds Network Performance Monitor is a straightforward web interface and is easy to use. It is good for network mapping and topology reporting.

SolarWinds NPM Feature Ratings

Network Performance Monitoring
6.0
Automated network device discovery
Not Rated
Network monitoring
7
Baseline threshold calculation
Not Rated
Alerts
7
Network capacity planning
Not Rated
Packet capture analysis
Not Rated
Network mapping
5
Customizable reports
5
Wireless infrastructure monitoring
Not Rated
Hardware health monitoring
6

Using SolarWinds Network Performance Monitor

20 - Network engineering and IT support departments.
3 - Network engineering team takes care of maintenance and configuration of SolarWinds Network Performance Manager.
  • Device monitoring
  • Alert generation
  • Net flow
  • none
  • none
We have currently renewed our maintenance contract with SolarWinds for one more year.

Evaluating SolarWinds Network Performance Monitor and Competitors

  • Product Features
  • Product Reputation
Very good reputation for monitoring system
If the cost does not matter then, SolarWinds Network Performance Monitor is very good. Otherwise it is too expensive compared to other platforms.

SolarWinds Network Performance Monitor Implementation

SolarWinds Network Performance Monitor Support

First contact is slow but once a technician is assigned they manage to fix all the issues.
ProsCons
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Slow Initial Response
Yes - it was not possible to solve. We found a workaround and closed the case.

Using SolarWinds Network Performance Monitor

SolarWinds Network Performance Monitor is a good tool.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Net flow
  • Device discovery
  • Node configuration
  • Alert generation

Comments

More Reviews of SolarWinds NPM

  1. Home
  2. Network Performance Monitoring Tools
  3. SolarWinds NPM Reviews
  4. User Review of SolarWinds NPM