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Unify
December 09, 2015

Unify

Ricardo Espirito Santo Silva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Network Performance Monitor

We use SolarWinds Network Performance Monitor to monitor our network and also to monitor our customers' networks. We have NOC views for each particular customer - each one with especial requests or features.
  • Easy to deploy customized views with a very good look and feel.
  • Easy to install and to expand.
  • The limitation on group usage. If we get more than 3000 groups the web experience is terrible.
  • There are still a great number of additional applications to some tasks not available on the GUI.
  • NPM should monitor its own infrastructure.
  • Licensing! I have more than 2 dozen servers with 17 pollers. Its a mess have to licence one by one.
It's pretty and easy to use.
It works very good as a NOC front end.

SolarWinds NPM Feature Ratings

Network Performance Monitoring
7.9
Automated network device discovery
9
Network monitoring
8
Baseline threshold calculation
9
Alerts
9
Network capacity planning
Not Rated
Packet capture analysis
Not Rated
Network mapping
2
Customizable reports
8
Wireless infrastructure monitoring
9
Hardware health monitoring
9

Using SolarWinds Network Performance Monitor

30 - Network Operation and Support
2 - Microsoft MCSE
MS SQL DBA

SolarWinds Network Performance Monitor Support

It takes too long before the initial response, asking for the diagnostics. Even when the diagnostics are sent with the opening of the case.
ProsCons
Good followup
Knowledgeable team
Kept well informed
Support cares about my success
Slow Resolution
Escalation required
Need to explain problems multiple times
Slow Initial Response
Yes - to get faster and better support
Yes - We had to escalate but after that we received a fix in a few days.
The first few times with easy questions.