Overall Satisfaction with SolarWinds Network Performance Monitor
We are currently using SolarWinds Network Performance Monitor to manage/monitor Windows Servers (including Hyper V) and Network devices such as Cisco. It is used strictly for IT monitoring/alerting/notification, and is not used by other departments.
It provides historical reports/trends on network/storage usage. The main reason for purchasing however, was monitoring/alerting of business critical devices. We did not have a monitoring solution in place and so were often in the dark when an outage would occur. SolarWinds NPM has resolved that issue.
- Monitoring/Alerting.
- Historical Data/Trends.
- Easy to use interface.
- Network Maps.
- Wireless Hotspot - they currently do not refresh to show me actual signal strength.
- Proactive action to down systems.
- Much quicker alerting to Agency/Staff when there is an issue. We used to react to staff notifications - we now inform them, often before they notice something is wrong.
- Better indication of storage issues, due to trending. We can now see what File Servers are using, have used - and potentially will use.
SolarWinds NPM Feature Ratings
Using SolarWinds Network Performance Monitor
6 - IT Operations/Development
We usually leverage SolarWinds customer support.
- Alerting
- Monitoring
- History
- History of traffic over WAN VLANS
- Adding additional MIB's for devices, such as Equal Logic SAN
- Hyper V
- More details on Wireless
- Hoping to add SolarWinds Net Flow to the suite.
SolarWinds Network Performance Monitor Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
On our migration - the seconnd technician fixed the error created by the first - but also walked me through the process and what to look for next time. Then the technician verified there was nothing else wrong, so I would not have to make a second call.
Using SolarWinds Network Performance Monitor
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Consistent Convenient Feel confident using | Requires technical support Lots to learn |
- Adding devices
- Adding built in Pollers
- Changing page formats
- Setting up LDAP authentication
- Setting up the Database connection
- Adding custom polling MIB's
- Changing custom default pages for devices
- Network Atlas
Yes, but I don't use it