Solarwinds NPM - Well worth your time
Updated July 20, 2020
Solarwinds NPM - Well worth your time

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Network Performance Monitor (NPM)
NPM does a great job of establishing baselines and creating reporting that I can show to my management to prove we are out of bandwidth. I like to think of NPM and NCM as one product because they essentially do all the functions you need together.
Pros
- Graphing is fantastic. Trend lines and 95th percentile really make the grade when showing off what your network can do, or where it's limitations are.
- Alerting works flawlessly.
Cons
- The sales team is relentless and will never stop bothering you. Ever.
- More vendor MIB's can be put into the standard offering.
- We are now able to easily manage our network, capacity, configuration etc.
WUG is a very baseline up/down monitoring solution and isn't terribly robust. The functionality built-in to the NCM product far outshines what WhatsUp Gold can do on its very best day. The product is overpriced and underperforms. SolarWinds is pricier, but the functionality gained is well worth it.
SolarWinds NPM Feature Ratings
SolarWinds NPM Support
Pros | Cons |
---|---|
Knowledgeable team | Slow Resolution Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
Yes - We pay for premium support so that we get quick access to a tech when we need it. Solar winds is slow to respond as is, so standard support would not have been fast enough for our liking when we have an issue.
No. I truly cannot provide time when solarwinds support went above and beyond to provide exceptional service. Usually what I get is an email with a document that may or may not apply to me. I am not impressed with their service in the least. Not sure how strenuously I can express my displeasure.
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