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Pingdom does what it says on the tin..!
November 14, 2022

Pingdom does what it says on the tin..!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with SolarWinds Pingdom

We use Pingdom to monitor uptime for a key client. We need to know when the site goes down such that we can ensure effort is made to fix issues and bring the website back online. Pingdom helps by giving us real time feedback on uptime and by sending alerts to various contacts.
  • The alerts are very responsive offering quite detailed timing information
  • The UI for reports is very clear and set up of reports is very intuitive
  • Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
  • There could be more information about how to get the most out of the pingdom product(s) - we have a very defined use case but ultimately not entirely sure what else we can do with our subscription
  • Not sure whether you can use Pingdom for multiple clients.
  • The account management system is quite confusing - trying to access account information about the Pingdom product specifically was difficult as it redirected to a general solarwinds account platform
  • Our client has continued to use our services
  • It has helped our organisation keep up to date about any site traffic fluctuations and help us make educated decisions on appropriate server resources for the site
  • The service is relatively inexpensive making it easy to cost into our maintenance charges
We did not evaluate other products as we felt that Pingdom's reputation was enough to encourage us to use the product
We have not had that many issues - the only one was related to billing which was quickly solved via chat/email correspondence.

Do you think SolarWinds Pingdom delivers good value for the price?

Yes

Are you happy with SolarWinds Pingdom's feature set?

Yes

Did SolarWinds Pingdom live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Pingdom go as expected?

Yes

Would you buy SolarWinds Pingdom again?

Yes

Solarwinds Pingdom is a very good monitoring platform that brings accountability to web teams managing and maintaining websites. As mentioned, we needed to know uptime for SLA purposes and for immediate maintenance and Pingdom really helps in giving us the peace of mind if the site is down then we can quickly know about it and deal with any issues. From a client management perspective then multiple notification routes are also really useful as our clients also are kept in the loop - again pretty helpful for accountability!